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Wiki source code of Live FCCS

Version 9.1 by Isaac Mejia on 2026/06/08 19:59
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1 {{include reference="KBArticleHeader.WebHome"/}}
2
3 The Live Front Counter Check In System or Live FCCS for short is a new way where your facility can check in your members for attendance and so much more. Below is a detailed user guide to assist you with all of the features of Live FCCS.
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5 == Splash Screen ==
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7 Once Live FCCS is enabled for your facility, log into your Club Advantage Software and you will see it appear on the Home Tab of the Splash screen, off to the right hand corner. Click the “Start” link to open it.
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9 == Login Screen ==
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11 Once you have clicked the link a pop up screen will appear looking like this:
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13 [[image:1560248334.png]]
14 This is the new **Live FCCS**.
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16 Log in using the same **User ID** and **Password** that you would use to log in to the **Club Advantage**software.
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18 There are also 2 modes you can choose from. The **Member Only Mode** and the **Admin User Mode**.
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20 **Member Only Mode:** Mode where Members Check in themselves. This mode is a Light Version of the **Admin User Mode**, which we will be going over in detail.
21
22 //**(A Scanner/PC Prox Reader is required for Member Only mode to function properly)**//
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24 **Admin User Mode:** Has all the features we offer, and will most likely be the mode you will be using. We will be going over this mode first.
25
26 == Login Screen ==
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28 As mentioned previously, type in your **User ID** and**Password** in the proper sections and select the appropriate **Radio Button** for which mode you would like to be logged into.
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30 We will first be going over the **Admin User Mode**.
31
32 == Main Admin Screen ==
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34 Once logged into **Admin User Mode** you will see this screen appear:
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36 [[image:1560248340.png]]
37 This is the **Admin User**main screen.
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39 When members check in to use the facility or classes it will appear here.
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41 You should see 6 Buttons on the righthand side
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43 Going from Top to Bottom we have as follows:
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45 **Log out of FCCS**
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47 **Member/Guest Search**
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49 **Preferences**
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51 **Club Attendance**
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53 **Member Maintenance**
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55 **Guests & Prospects**
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57 We will be going over each of these in detail within the following sections.
58
59 == Sign out of FCCS ==
60
61 [[image:1560150025.png]]
62 **Sign out of FCCS** implies exactly that.
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64 It logs you out and turns off the**FCCS**.
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66 Once logged out, it will forward you back to the**login** screen.
67
68 == Member Search ==
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70 When you select the **Member/Guest Search Button** this screen will appear:
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72 [[image:1560248346.png]]
73 **Member/Guest Search** allows you to check in members/guests **without the use of a Barcode scanner**.
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75 Here you can search for any member/guest using their **First or Last** **Name, Account ID, Member ID, Alternate Account ID, or any Phone Numbers**on file for the member in question.****The**Status**Drop Down allows the search criteria to search for only**Active, Inactive, Pending or All** members.****Once you have entered the relevant information in the corresponding field, click **Search**.
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77 If you have a **Barcode** or **Prox card** and would like to know whom it is attached to, you can place the number from that card under **Bar Code**and click**Search**.
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79 Once the member you are looking for is found, you will be able to click their name.
80
81 == Example of a non restricted account ==
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83 This is an example of a successful check in with an account that has no restrictions:
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85 [[image:1559986191.png]]
86 Once you have clicked their name you will be forwarded back to the **Main Admin Page** with the members information appearing.
87
88 == Example of a restricted account ==
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90 This is an example of an account that has a **restriction** on it. You can notice that under **Billing Status** it says past due:
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92 [[image:fb984aa4-7070-408e-8d3d-070b4b6ea5ae.png]]
93 **Restrictions** on an account can be:**past due account, non active account, pending account,** etc.
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95 You will also notice 2 member messages appearing in red that say: **Your Account is restricted from use at this time**, and **Your account is Past Due. Please see the Front Desk.**
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97 If any of these restrictions appear when a member checks in, they should not be given access to the facility and should instead consult with management or staff to discuss their account.
98
99 == Preferences ==
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101 [[image:1560248352.png]]
102 **Preferences** is where you are able to change the notification messages which appear on**FCCS**, and also the corresponding **Audio** that plays.
103
104 **Messages**
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106 By default, under the **Active Member Message** section it says: **"Have a great workout"**. Anyone that checks in and is an active member without restrictions will have that message appear on screen.
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108 If you would like to change that message all you have to do is**Delete** the current message and type in the message you prefer. Once typed in select the **Save FCCS Preferences** button below, and that message will be saved.
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110 **Audio**
111
112 Underneath the **Active Member Message** section is the **Check In Successful Audio** where the default is: **Active Member Female**. Anyone that checks in and is an active member without restrictions will activate this audio message, which will play over the speakers that are directly connected to the computer using **Live FCCS.**
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114 If you would like to change which **Audio**plays, select the corresponding dropdown list, and a wide range of audio files will appear. You can preview the audio file by selecting it, and then clicking the **Play button** off to the right.
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116 Once you have decided on a file to use, click the **Save FCCS Preferences** button to save your adjustments for the **Audio**.
117
118 == Club Attendance ==
119
120 [[image:1560182801.png]]
121 The **Club Attendance** feature is a running list of who has attended the facility in the last 24 hours.
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123 You will be able to see their **Name, Pass Date, Member ID, Membership Code** and **Attendance Type**.
124
125 //**This is not a Member Attendance Report. You will still need to go through reports to bring up that information.**//
126
127 == Member Maintenance ==
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129 [[image:1560215561.png]]
130 Selecting the **Member Maintenance** field without anyone checked in it will bring up **Member Maintenance** as it normally would in **Club Advantage**,
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132 If a member has checked in, and they have a restriction on their account, you can select the **Member Maintenance**button which will cause that member's **Member Maintenance** page to appear.
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134 **Member Maintenance** has full functionality, so any adjustments saved will appear as they should.
135
136 == Guests & Prospects ==
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138 [[image:1559986199.png]]
139 Next up is **Guest and Prospect.**
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141 If you would like to sign up a **Guest/Prospect** without going back into **Club Advantage**, you can select this button, and it will forward you to **Guest and Prospect Tracking.**
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143 If you would like to find a guest or prospect, you can**Find** the **Guest or Prospect**in question****through the **search** function within **Guest and Prospect.**
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145 //**It does not have the same functionality as Member Maintenance where a G&P checks in and the members information will appear.**//
146
147 == Take a picture 1 ==
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149 When a member checks in and does not have a photo attached to their account this is what it will look like:
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151 [[image:1560150044.png]]
152 If your facility has a **Logitech Webcam**attached to the computer, you will be able to take pictures of **existing members** here.
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154 Once a member checks in you can click on the Profile Picture, then select the **Take Photo** link to begin the process.
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156 == Take a picture 2 ==
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158 Selecting **Take Photo**will cause this screen to appear:
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160 [[image:1560117289.png]]
161 The **Camera Preview Area** to the left of the is what the picture will look like before you take it.
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163 Once the picture is to your liking, you can then select the **Capture Photo**link to take the photo.
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165 If you wish to get out of this **Camera Preview Area**, select the **Cancel Photo**link.
166
167 == Take a picture 3 ==
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169 This message will appear once the picture has been **captured** and **attached** to that members account:
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171 [[image:1622147117.png]]
172 == Take a picture 4 ==
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174 The photo will also appear on the **Member Profile** page for that member as well off on the top left hand corner:
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176 [[image:1622409219.png]]
177
178 //**This completes the Admin User Mode walk through of Live FCCS.**//
179
180 == Member Mode ==
181
182 **Member Mode** is a "light version" of the **Live FCCS.**
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184 This mode is where members check themselves in, and no other features like in the **Admin User**Mode are available.
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186 Member Mode’s primary use is for checking members in at a kiosk which is unattended by staff.
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188 This mode is perfect for facilities that have **Classes/Activities** in rooms. With this mode you can place check in kiosks next to these rooms, which can be left on at all times, and will only allow the act of checking in.
189
190 //**Please note: when using Member Mode, the facility is REQUIRED to have a scanner/PcProx reader, as there is no function to manually check in members. If a member does not have their check in card/keytag they will not be able to check in.**//
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192 Remember that if at any time you have any questions with the Live Front Counter Check In System (FCCS), or anything else in **Club Advantage**, please call the eFit Technical Support line (877-772-3348) where our support staff will be happy to assist further!