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Version 3.1 by Isaac Mejia on 2026/06/08 19:59
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Isaac Mejia 1.1 1 {{include reference="KBArticleHeader.WebHome"/}}
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3 == Go to Member Management ==
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5 [[image:1590722571.png]]
6 On the Operations page, choose Primary or Secondary based on which type of account needs to be cancelled.
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8 == Cancel a Member ==
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10 [[image:1590657030.png]]
11 Choose **Cancel**from the drop down list.
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13 == Find Member ==
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15 [[image:1590820865.png]]
16 Look up the specific member or account. Click on the member.
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18 == Choosing the Primary ==
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20 [[image:1590820871.png]]
21 If you’re cancelling a Primary account you will get a warning reminding you that cancelling the Primary cancels all Secondary members on the account as well.
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23 == Continue With Account ==
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25 [[image:1590558727.png]]
26 * Cancellation fee defaults to today's date. Can be pushed to a future date.
27 * Cancellation fee is not required but can be set for just one account or all accounts tied to the membership.
28 * Reason is required and will be notated on the account.
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30 Hit Add Cancellation after filling out the information to submit the cancellation.