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Version 7.1 by Isaac Mejia on 2026/06/08 20:03
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 Freezing an account will allow you to stop the billing on an account for a fixed or infinite amount of time. You can choose to have no fee or have a maintenance fee during this time.
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5 You can only freeze/suspend a member's account if the membership is Open End. **Replace** them to Open End if they are set to Fixed Term and you would like them frozen
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7 Freezing an account will not cancel out any prior debt, so make sure you **Replace** an account or have the member complete payment to make them current.
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9 == Select Primary Under Member Management ==
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11 [[image:1590624274.png]]
12 == Select Freeze From the List ==
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14 [[image:1590722583.png]]
15 == Search For the Member ==
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17 [[image:1590591515.png]]
18 **Click on the name if there are more than one.
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20 == Fill Out Required Fields ==
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22 [[image:1590820877.png]]
23 The freeze date can be set to today, but can also be scheduled for the future.
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25 //If unfreeze date is left blank - if will **not**unfreeze until you manually unfreeze it.//
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27 Maintenance fees are not required. If you put them in, they will bill on the same date as the current payment.
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29 Comments are required, and will be notated in the member’s History.
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31 == Submit ==
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33 [[image:1590558737.png]]
34 If the freeze is submitted successfully, a confirmation will appear.