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Version 5.1 by Isaac Mejia on 2026/06/08 19:59
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 **Removing user accounts** is very important for **Brivo** facilities. **Removing user accounts**, will remove accounts that should not have access to the facility, and if you have the card, it will also allow you to re-use the card attached to give to a new member. Below is a step-by-step lesson on **How to Remove a User Account Through Brivo Member Maintenance**.
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5 == How to Get to Brivo Member Maintenance ==
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7 [[image:1599897647.png]]
8 The first step to **Remove a User Account**in **Brivo Member Maintenance** is to go to the members **Brivo Member Maintenance** page.
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10 You can access this two ways - by going to **Member Profile** for the member (pictured above) or by going directly to **Brivo Members.**If your not sure on how to access **Brivo Member Maintenance**, please look over the **Overview of Brivo Member Maintenance** lesson for instructions.
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12 == Brivo Member Maintenance ==
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14 [[image:1599930387.png]]
15 Now that you have the **Brivo Member Maintenance** for the member in question, you will see that under the **Member Brivo Status** the member has a **Brivo Status** of **Active**.
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17 On the right you will see a link that says **Remove**.
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19 Run your mouse to that link and select it.
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21 == Confirmation ==
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23 [[image:1600028705.png]]
24 Once you have selected the **Remove** link a confirmation screen will appear asking if you are sure that you would like to **Remove** the member from **Brivo**. Please select **Yes**.
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26 == Finished ==
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28 [[image:1599799314.png]]
29 Now that you have selected **Yes** on the confirm screen a message will then appear in green stating that the user account was removed from Brivo. The members **Brivo Status** will have a status of **Removed** and the card number attached to the user has now been removed.
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31 This will allow you (if you have the card still) to be able to re-use the card that was attached to the user.
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33 This completes the lesson **How to Remove a User Account Through Brivo Member Maintenance**lesson.