Wiki source code of Replacement Wizard - Change In Member's Recurring Club Dues
Version 3.1 by Isaac Mejia on 2026/06/08 20:00
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| 1 | {{include reference="KBArticleHeader.WebHome"/}} | ||
| 2 | |||
| 3 | This section will walk you through the fields that need to be updated when an account has a payment that is invoiced, but the amount needs to be adjusted. | ||
| 4 | |||
| 5 | **Note:** If the payment is **NOT** invoiced yet, the account does not need to be replaced. Adjustments can be made through **Member** **Profile > Membership Tab > Change Bill Date and Payment Amount**(located in the top right corner). | ||
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| 7 | If the Membership Dates and the Billing Information are not changing or being modified in any way, select **Next**. | ||
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| 9 | [[image:1562738710.png]] | ||
| 10 | **Payment Cycle:**Select the Payment Cycle even if it is not changing. This will help assist in other fields that need to be adjusted. | ||
| 11 | |||
| 12 | **Recurring Payment Amount:**Enter the correct recurring payment amount. | ||
| 13 | |||
| 14 | **First Payment Due Date**: The begin date has not been changed, so this section is referring to the agreement’s first due date, and does not need to be adjusted. | ||
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| 16 | **Number of Received Payments:**Adjust this value if the Next Payment Due Date is showing incorrectly. This example does not require a change in the due date, so the Number of Received Payments is accurate. Verify the Next Payment Due Date is displayed correctly. | ||
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| 18 | Once this is completed, select **Next**. | ||
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| 20 | [[image:1559986319.png]] | ||
| 21 | Adjust the renewal terms if needed. If not, select **Next.** | ||
| 22 | |||
| 23 | [[image:1562804237.png]] | ||
| 24 | **Replacement Reason:**Description of replacement that can be referenced at a later date. | ||
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| 26 | //Example: Removed secondary member from account and needed to adjust invoiced recurring club dues to reflect accordingly.// | ||
| 27 | |||
| 28 | Review all information to ensure accuracy. If anything needs to be adjusted, select **Back** and make the necessary changes prior to submitting the replacement. | ||
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| 30 | [[image:1560150151.png]] | ||
| 31 | After you select **Submit**, you can review and print the new agreement. Once your finished reviewing the agreement please select **Save Account**on the top of the screen. | ||
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| 33 | [[image:1562738716.png]] | ||
| 34 | Once you press the **Save Account** button the **Manage Account Contract** screen will appear where you will be able to **Print Contract**, **Email Contract** (to the member with valid email address) **Add Another Member** (to the existing Primary account),**Record a Body Measurement** or **Close This Window** and go back to the Club Advantage Splash Screen. |